Refund Policy

We strongly advise our customers to make sure your sizing choice is correct by reviewing our size charts attached on all our product pages. 

Brands On Sale website is empowered with advances sizing technology to eliminate normal sizing problems. We encourage our customers to use the sizing widget labeled with the text “Fit Online” and exists above the “Add to Cart” button on every product page on our website 

 

fit-online-widget

If you still need sizing assistance or measurements for a particular garment, please send us an email at returns@brandsonsale.store 

According to the product customer purchases, return, exchange & refund policies vary. So we advise our customers to read this section carefully before placing an order.

Our products (all are clearly tagged with either the text Easy 20 Day Return or Easy 10 Day Return) and you can locate exactly up to "Frequently Asked Questions" section on every product page on Brands on Sale website.

return-policy

 1- If the product tagged with “20-Day-Return” then,

Customers can request a return within 20 days of receiving the order for the following reasons: if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.

The procedure for returning merchandise is as simple as follows:

a- Go to the bottom left of any page on Brands On Sale website or mobile app and find the button "Start a Return"

b- Clicking the link will redirect you to our return center page.

c- Please go ahead and enter the order number & the email you have used to place your order.

e- Click the button (Find Your Order) and you will be redirected to your account where you will find all your orders.

f- Select the item eligible for a refund.

g- Select the reason why you are returning the item

h- If you are returning the item because it is damaged you will need then to upload a clear image of the damaged part and explain in details what is wrong with your received item.

I- Submit your request for review.

J- Upon receiving your request we will inspect the product and (if) eligible we notify through your email and a credit note or a refund will be issued in the customer's name. 

Brands On Sale reserves the right not to refund the Customer, in the following cases:

b- Product that is not intact or whose original packaging (shoe box, dust bag) is missing or damaged.

Exchanges (if applicable)

If your product is tagged with Easy 20 Day Return unfortunately, you have to cancel your first order, get refunded then place your new order.  

It is important to know that all products tagged with 20 day return can be shipped only to the below countries.

Australia, Austria, Belgio, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherland, Philippines, Poland, Portugal, Monaco, Puerto Rico, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States of America. Find out more on the shipping costs divided by geographical areas in this PDF. 

2- If the product is tagged with "Easy 10 Day Return" then,

Please send an email with your request to return@brandsonsale.store.

Return requests must relate to defective goods, or not corresponding to the goods ordered. Products considered non-compliant or defective, can only be replaced following an examination by our team. Brands On Sale reserves the right not to refund the Customer, in the following cases:

1- Product that is not intact or whose original packaging (shoe box, dust bag) is missing or damaged.

2- Return request sent after the established deadlines.

In case of faulty or non-compliant products or not corresponding to the ordered goods, it is necessary to make the return request, no later than 10 days from receipt of the order indicated on the tracking; please describe the damage in detail and attach photos demonstrating its extent, sending all the details from your account area on our website. If the photographs are not sufficient, the disputed products must be returned to us at the expense of the Customer.

According to our policy, we can accept only 2 kinds of return reasons: 

1. Return because of defect or wrong product received

a- Returns within 10 days from the day of delivery by making express reference to the order number and the SKU code of the flowed product, please describe the damage in detail and enclose photographic documentation showing the flaw and fault description.

b- Wait for our authorization. If the product is still available, we will ask you to confirm the shipping address and we will ship back the good again at Brands On Sale expense. Otherwise, we will issue a credit note and refund you.

 2-Return for substitution

a- Please state the order number and the reference to the article (SKU) for which you request the replacement within 5 days from the day of delivery.

b- Make a new order containing the same item with different size or color.

c- Send the item you want to change only and exclusively after our authorization to the address we would have given for that specific return. When we receive the item we will proceed to the necessary verification, and if these are successful, we will proceed to issue a credit note in your favor and refund you.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your item approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and it might take up to 7-10 working days to appear in your bank account.

Exchanges (if applicable)

If your product is tagged with Easy 10 Day Return we only replace items if they are defective or damaged. All exchange requests should be initiated within 5 days from the day of delivery. If you need to exchange it for the same item, send us an email at returns@brandsonsale.store and we will let you know where to send your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@brandsonsale.store 

It is important to know that all products tagged with 10 day return can be shipped only to the below countries.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Italy, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Canada, United States, Armenia, Georgia, Lebanon, Mauritius, Mayotte, Myanmar (Burma), Nauru, Nicaragua, Niue, St. Helena, Seychelles, Solomon Islands, Tonga, Tuvalu, Uzbekistan, Bahrain, Brunei, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Mexico, Philippines, Singapore, South Korea, Sri Lanka, Thailand, United Arab Emirates, Albania, Andorra, Faroe Islands, Gibraltar, Guernsey, Iceland, Liechtenstein, Moldova, Norway, Switzerland, Turkey, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Brazil, Cambodia, Cayman Islands, Dominica, Dominican Republic, Fiji, French Guiana, French Polynesia, Grenada, Guadeloupe, Haiti, Israel, Maldives, New Caledonia, New Zealand, Oman, Pakistan, Panama, Qatar, Russia, Suriname, Taiwan, Ukraine, Venezuela, British Virgin Islands,