Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 1 business day to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located in New York, Wyoming & Torino (Italy). Shipment takes 2 up to 8 working days depending on client's location, the day order placed, and the type of shipping chosen by the client. In depth information about shipping can seen here.
Q: Do you ship Internationally?
A: Unfortunately, all our products are shipped to certain regions only so please review our product shipping destination and policy here before placing an order. Sorry for the inconvenience..
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Brands on Sale provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund?
A: Absolutely! We offer a full refund or exchange on your order if there is something wrong like the product quality or condition. However, we strongly advise to review our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.